Customer Service/Inside Sales Representative

Westlake Pipe & Fittings, a Westlake division (NYSE:WLK), is one of the largest polyvinyl chloride pipe and fittings manufacturer in North America. With 23 manufacturing and distribution locations, the company supplies gasketed, solvent weld and restrained joint pipes and a wide range of fittings for a diverse list of markets including municipal water and sewer, plumbing, water well, pool and spa, and agricultural and turf irrigation. Westlake Pipe & Fittings is an industry leader in product development with Certa-Lok® spline-lock technology and product systems that are focused on building A Better Foundation. To learn more, visit the website at WestlakePipe.com and follow us on LinkedIn and Facebook. 

SUMMARY

We are seeking a motivated and customer-focused Customer Service/Inside Sales Representative to support our manufacturing sales operations. In this role, you will be responsible for delivering exceptional service through quotations management, order management, and proactive resolution in a fast-paced environment. You’ll work closely with production, logistics, and sales teams to deliver best-in-class service to our valued customers.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Prepare project quotations for customers in collaboration with Sales Representative(s)
• Verify customer purchase orders to ensure all information is accurate and complete
• Schedule and maintain orders in SAP and/or Salesforce
• Calculate ordered products to determine truckload percentages; create deliveries for released orders by calculating truck loads.
• Provide product pricing, availability, and lead times to customers as requested
• Communicate with Customers/Sales Reps to obtain truckload fills and order releases
• Maintain frequent communication with Sales Representative(s) regarding customer quotations, open order status, potential issues and opportunities for entire book of business
• Ensure seamless communication with customers by coordinating with and obtaining information from Planning, Sales, Credit, Logistics, and other internal departments
• Resolve customer and sales issues in a professional and empathetic manner
• Proactively keep customers informed of any issues regarding orders/deliveries
• Manage the Return Material process within agreed upon policy parameters
• Research and communicate with customers on any credit disputes
• Process credit applications for new or updated customer SAP accounts

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Business Administration or equivalent
• 3+ years of inside sales experience in a manufacturing or distribution environment - pipe and fittings or PVF experience preferred
• SAP S/4 Hana hands on experience
• Strong interpersonal and relationship management skills
• Experience and comfortable in conflict resolution
• Ability to multi-task and reprioritize throughout the day
• Good systems aptitude and solid PC/keyboarding skills
• Strong basic math skills
• This role is fully onsite. Must be able to commute daily into our Lodi, CA facility
• Minimal travel requirement with the exception of local visits with customers and 1-3 overnight trips per year

Our compensation reflects the cost of labor across several US markets. The base pay range for this position is $60,000 - $80,000. This rate is based on relevant market data in our lowest and highest geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, experience and skillset. Westlake is a total compensation company. Dependent on the position offered, sign on payments, and other forms of compensation may be provided as part of a total compensation package (also to include a full range of medical and other benefits).