I - Customer Service Representative

JOB SUMMARY

I- Customer Service Representative (CSR) promotes an environment that creates opportunities for business units to sell products. In addition, the CSR develops and maintains consultative relationships with customers and prospects in the Westlake Royal Windows Products business unit segments, Distributors, Custom Home Builders, Regional and Local Production Builders and Multi-Family Builders. The CSR must develop a thorough understanding of the needs of these segments and respond quickly to customer needs and questions.

ESSENTIAL FUNCTIONS

· Comply with Company Safety Policies and Procedures

· Sell company products and services to achieve targets/quotas

· Makes outbound lead follow up calls to potential and existing customers by telephone and email to qualify leads and sell products and services

· Handles inbound sales lead calls to convert calls into sales

· Provides product samples

· Works with outside sales representatives to keep account activities current

· Provide technical advice to current and potential customers

· Establishes and maintain positive customer relations

· Regular attendance, timeliness and scheduling flexibility

KNOWLEDGE, SKILLS AND ABILITIES

· Strong computer literacy: Microsoft Office required; ERP knowledge desired

· Must be an excellent negotiator and promoter

· Strong organizational skills required

· Strong communication skills written and verbal

· Demonstrate technical aptitude

· Demonstrate math, estimating, and analytical aptitude

· Problem solving and decision-making capability

EDUCATION AND/OR EXPERIENCE

The employee should have the following:

· High School Diploma or equivalent and training or certification in relevant skill or trade

· 1 - 2 years' experience in a relevant field

ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The employee should possess the ability to:

· Be exposed to sounds or noise levels that maybe uncomfortable

· Withstand exposure to temperature extremes inside or out

· Prolong standing or in stationary position

· Complete repetitive movements

· Bend and/or twist

· Lift/move/transport items up to 50 pounds

· Ability to move or traverse about the facilities

· Ability to work around dust, chemicals, and other substances, and in various environmental conditions

· Wear all required personal protective equipment (hearing, vision and hardhat protection)

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities or may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.