Job Description

The Service Crew members will assist the Service Technician with service, fixing, carrying, installing, or repairing windows. This position will have the opportunity to learn window installation. The Service Helper must be hardworking, follow instructions, work at a steady pace, and demonstrate a willingness to provide excellent service to customers. This position will also assist with supporting safe actions and operations of equipment. 




  • Comply with Westlake’s Safety Policies.  

  • Regular attendance, timeliness, and scheduling flexibility. 

  • Provide safety leadership in promoting and creating a zero-injury safety culture. 

  • Assist with the installation of windows. 

  • Furnish tools, materials and supplies to other workers. 

  • Maintain a safe and clean work environment. 

  • Learn about installation practices. 

  • Assist all technicians that may require two people by climbing ladders of any size. 

  • Other duties and responsibilities assigned. 




The employee should hold the following abilities: 

  • Must be able to work well in a team environment. 

  • Familiarity with tools and window installation is a plus. 

  • Ability to handle physical workload. 

  • Great Customer Service. 

  • Ability to climb ladders. 

  • Must possess strong communication and organizational skills.  

  • Ability to change or adapt work practices, priorities, or procedures. 

  • Ability to think and take constructive action in work-related matters. 

  • Must have the ability to multi-task.  

  • Must be able to work independently and use good judgment. 

  • Ability to maintain attention to detail. 




The employee should have the following: 

  • Must have great organization, communications, and time management skills. 

  • Familiarity with tools and window installation is a plus. 

  • Must have a high school diploma or equivalent. 

  • Possess a Class C Driver’s license, have a safe driving record and comply with every applicable state and federal law pertaining to driving. 




The employee should possess the ability to: 

  • Be exposed to sounds or noise levels that may be uncomfortable. 

  • Withstand exposure to temperature extremes inside or out. 

  • Prolong standing or in stationary position.  

  • Complete repetitive movements. 

  • Bend and/or twist.  

  • Lift/move/transport items up to 50 pounds. 

  • Ability to move or traverse about the facilities. 

  • Ability to work around dust, chemicals, and other substances, and in various environmental conditions. 

  • Wear all the required personal protective equipment (hearing, vision, and hardhat protection). 


This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this positionEmployee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 


A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job dutiesAll duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilitiesTo perform this job successfully, the incumbents(s) will possess the skills, aptitudes, and abilities to perform each duty proficientlySome requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or othersThe requirements listed in this document are the minimum levels of knowledge, skills, and abilities.   


This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. 

Application Instructions

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